Frequently Asked Questions

Everything you need to know about our handcrafted leather goods.

What materials are used in FOUNT products?

We use high-quality, ethically sourced full-grain Italian leathers and solid brass hardware to ensure every piece is both beautiful and durable.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout if you need your item sooner.

What is your return policy?

We accept returns of unused, unworn items in their original packaging within 30 days of purchase for a full refund or exchange.

Do you offer a warranty on your bags?

Yes, we stand behind our craftsmanship. All FOUNT bags come with a limited lifetime warranty covering manufacturing defects in materials or workmanship.

How should I care for my leather goods?

We recommend using a high-quality leather conditioner every 6-12 months and avoiding prolonged exposure to direct sunlight or heavy moisture.

Can I change or cancel my order after it is placed?

Orders are processed quickly, but if you contact our customer service team within 1 hour of placement, we will do our best to accommodate changes.